Refund & Cancellation Policy
This policy applies to purchases made directly from stores operated by Blackwell Strategy Consulting LLC. Individual stores may offer more generous terms, which will be shown on that store. This policy does not reduce any statutory rights you have under the law of your country of residence.
1. Order cancellation
You can cancel an order free of charge before it ships. Email contact@blackwellstrategy-llc.com with your order number as soon as possible. If the order has already shipped, it can be handled as a return.
2. Returns
- United States: you can return most items within 30 days of delivery.
- European Union: you can withdraw from the purchase within 14 days of delivery without giving a reason, in line with EU consumer law. We extend this to 30 days where the store states so.
Items must be unused, in their original condition and packaging. To start a return, contact us with your order number. We will send you the return instructions and address.
3. Items that cannot be returned
For hygiene or safety reasons, some items cannot be returned once opened, such as personal care products, sealed goods that have been unsealed, and custom or personalized items. These exceptions are stated on the product page.
4. Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with photos. We will offer a replacement or a full refund, including shipping costs. You will not be charged for the return.
5. Return shipping costs
Unless the item is damaged, defective or incorrect, return shipping costs are paid by the customer, unless the store states otherwise.
6. Refunds
We issue refunds to the original payment method within 14 days of receiving the returned item, or of receiving proof that you have shipped it, whichever comes first. For full-order withdrawals under EU law, we also refund the original standard delivery charge. Your bank or card issuer may take a few extra days to post the refund.
7. Lost shipments
If tracking shows no movement for an extended period, or your order has not arrived by the end of the estimated delivery window, contact us. We will work with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.
8. Marketplace orders
Orders placed through third-party marketplaces follow that marketplace's return and refund process.
9. Consulting services
This policy covers purchases of goods from our stores. Fees, payment terms, cancellation and any refunds for consulting services are set out in the Engagement Agreement for each project. Unless that agreement states otherwise, a client may cancel an engagement with written notice, and pays only for work performed up to the cancellation date. Any prepaid fees for work not yet performed are refunded.
10. Contact
For any return or refund question, email contact@blackwellstrategy-llc.com.